Habitat for Humanity South Australia SA (HFHSA) is committed to listening and responding to concerns or complaints. Having a clear and confidential complaints process in place for stakeholders is an important to HFHSA’s overall approach to safeguarding and accountability.   Receiving concerns and complaints is an opportunity to learn and improve.

 

The policy applies to complaints about employees, volunteers, partners and anyone acting on behalf of Habitat for Humanity (SA) 

 

HFHSA will receive complaints orally (in person, by telephone) or in writing (post, email). Complaints may be made by a friend or advocate on behalf of the complainant.

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• General complaints about any aspect of HFHSA and its work should be sent to hfhsa@habitat.org.au or 102 Port Road, Alberton
   

• Complaints about the CEO should be sent to Habitat for Humanity SA Chair
   

• Complainants may be anonymous however this may limit complaint investigation and resolution.
   

The Habitat Ethics and Accountability Line (HEAL) 1800 763 983 can be used when the complainant wishes to remain anonymous or when the HFHSA complaints process has not resolved an issue. 

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Read our full Complaints Policy here.